Swiss Pocket Knives Online.com & Swiss Knives USA.com want you to be happy & satisfied with your purchase! We will gladely except any returned item for exchange within 14 days of purchase, excluding all shipping costs. Because of PayPals new return & disputed charges we do not offer refunds. All returned items must be unused, in the original packaging. Engraved & used items are not returnable. Please return unused items by shipping in a sturdy box. Be sure to include your name, address, e-mail & phone number. We suggest you send your package using a method that can be tracked, either US Priority Mail with Delivery Confirmation, or UPS. We are not responsible for lost or damaged packages.
All of the products on this site, carry a manufacturers' warranty & are assumed to have been inspected for quality and defects before leaving their respective factories. We do not open & inspect every product unless instructed to do so in the notes section during checkout. We will gladly replace any defective product during our 14 day exchange policy. Please inspect your shipment immediately after receipt before using the product. Please return items by shipping in a sturdy box. Be sure to include the item, original packaging, defect discription, your name, address, e-mail & phone number. We suggest you send your package using a method that can be traced, either US Priority Mail with Delivery Confirmation, or UPS. Send your package to the address below. For warranty information please see Warranties. Shipping charges are not refundable (unless of course we shipped the wrong product).
Mail Returns to:
Swiss Pocket Knives Online.com
108011 Orchard View Ln.
Riverside. CA 92503
Victorinox® warranties all multi-tools to be of first-class stainless steel, and provides a LIFETIME GUARANTEE against any defects in material and workmanship.
Swisscard casing covered by a one-year warranty.
Electronic Parts are covered by a two-year warranty.
Warranties are covered by Victorinox® and not Swiss Pocket Knives Online.com or Swiss Knives USA.com Contact the below address for warranty issues.
SWISS ARMY BRANDS, INC.
One Research Drive. P.O. Box 874. Shelton. CT. 06484-0874
Consumer Services 800.442.2706